Privacy is very important to Creative Lucy & Co. We are required to comply with the Federal Privacy Act 1988 and the Australian Privacy Principles, and therefore our privacy policy applies to any personal information we collect, use or disclose, including the personal information of our employees and contractors.

 

How and why we collect personal information

We collect personal information in order to provide various services to our clients. With consent, we may also use personal information for related purposes including providing clients with updates on our products and services.

 

How we use and disclose personal information

We do not use or disclose personal information for any purpose that is unrelated to the services we provide and that you would not reasonably expect (except with client consent). We have a duty to maintain the confidentiality of our clients’ affairs, including personal information. Our duty of confidentiality to our clients applies, except where disclosure of personal information is consented to by the client or is compelled by law.

 

Client personal information may be disclosed to approved third parties who are also required to comply with the Australian Privacy Principles.

 

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

 

Security of your personal information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

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When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

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Use of Cookies

Our website uses cookies and when you first visit our site we will ask you to consent to the use of cookies. Cookies are tiny text files stored on your computer when you visit certain web pages. Please note cookies do not harm your computer. When we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. 

 

Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. Some of our business partners may use cookies on our site. Please note that we are not responsible for the content of external websites. However, if you’d prefer to restrict, block or delete cookies from creativelucyandco.com.au you can use your browser to do this.

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Policy Updates

This Policy may change from time to time without notice.

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Contact us

If you want to gain access to your personal information, correct or update your personal details, register a complaint about a breach of your privacy, or have any other query relating to our privacy policy, please contact us via email creativelucyandco@gmail.com